Northeast Hearing Solutions, Inc. ("we," "us") respects your privacy. This policy describes how information is handled on this website.
Information we collect
When you use our website, schedule an appointment, request a care plan, complete a contact form, or otherwise communicate with us, we may collect information you voluntarily provide, including your name, telephone number, email address, preferred contact method, preferred office, appointment preferences, and any other information you choose to submit.
Some educational tools on our website may operate locally in your browser without transmitting your responses to us. Information entered into appointment, contact, care-plan, or other submission forms is transmitted to us and to service providers that help us operate the website, manage inquiries, schedule appointments, and communicate with you.
Our website and hosting providers may also automatically collect basic technical information, such as your IP address, browser type, device type, referring page, pages visited, and approximate interaction data for security, performance, analytics, and troubleshooting purposes.
How we use information
We may use the information you provide to:
- Respond to questions and requests
- Provide requested care-plan information
- Schedule and manage appointments
- Contact you using the communication method you selected
- Provide hearing-care services
- Maintain and improve our website and services
- Protect against fraud, misuse, and security threats
- Comply with applicable legal and regulatory requirements
We do not sell or rent personal information.
SMS and mobile communications
When you provide a mobile telephone number and expressly consent to receive text messages, Northeast Hearing Solutions may send communications related to your inquiry, appointment scheduling, requested services, or other communications described at the time you provide consent.
Message frequency varies. Message and data rates may apply. You may reply STOP to discontinue text messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing goods or services.
Authorized Northeast Hearing Solutions personnel may also consent directly to receive operational text notifications related to company activity, including notifications that a new inquiry has been received.
Full details of our text messaging program are described in our SMS Terms and Conditions.
Mobile information and messaging consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile information and SMS consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text-messaging consent with third parties or affiliates for their own marketing or promotional purposes.
We may provide information to contractors and service providers solely as necessary to operate our website, process inquiries, manage communications, provide customer support, or deliver services on our behalf. These service providers are not permitted to use mobile information or messaging consent for their own marketing purposes.
Service providers
We may use third-party service providers to support website hosting, form processing, customer relationship management, appointment scheduling, communications, analytics, security, and related business functions. These providers may process information only as necessary to perform services for Northeast Hearing Solutions and are expected to protect the information they receive.
Health information
Health information you share with our practice as a patient is protected under HIPAA and handled according to our HIPAA Notice of Privacy Practices.
Third-party links
This site links to external websites (such as manufacturer and financing sites). Their privacy practices are governed by their own policies.
Contact
Questions about this policy? Contact us or call our Kulpmont office at (570) 373-5000.
Last updated: July 27, 2026