These terms describe the text messaging program operated by Northeast Hearing Solutions, Inc. ("we," "us") for our offices in Kulpmont and Hazle Township, Pennsylvania.
Our messaging program
Northeast Hearing Solutions sends non-promotional messages to individuals who have expressly agreed to receive them. Messages may include:
- Confirmation that we received your inquiry or appointment request
- Appointment scheduling, confirmations, and reminders
- Replies to questions you have asked us
- Operational lead notifications sent to authorized company representatives who have expressly agreed to receive them
We do not send promotional or marketing text messages under this program.
How you consent
You may consent to receive text messages by providing your mobile telephone number and affirmatively selecting the consent checkbox on a form on our website, by entering your number and consenting through the chat widget on our website, or by giving consent directly to a member of our staff.
Consent is never pre-selected on our forms, and consent to receive text messages is not a condition of purchasing any goods or services.
Verbal consent for internal lead alerts
When an authorized Northeast Hearing Solutions representative enrolls in internal CRM lead alerts, the following consent language is provided:
"Would you like to receive automated, non-promotional text alerts from Northeast Hearing Solutions when a new website inquiry enters our CRM? Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out. Consent is optional. Do you agree to receive these messages?"
The representative must affirmatively respond that they agree before being enrolled. Northeast Hearing Solutions then sends a confirmation message stating:
"Northeast Hearing Solutions: You're enrolled in CRM lead alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."
Message frequency and cost
Message frequency varies. Messages are sent in response to your inquiries and appointments rather than on a fixed schedule.
Message and data rates may apply. Your mobile carrier may charge you for sending or receiving text messages according to your plan. We do not charge for these messages.
Opting out and getting help
Reply STOP to any message to discontinue text messages. You will receive a single confirmation that you have been unsubscribed, and we will send no further texts unless you opt in again.
Reply HELP to any message for assistance, or contact us directly using the details below.
You may also ask any member of our staff to remove your number from text communications.
Supported carriers
Message delivery depends on your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
Privacy
Mobile information and SMS consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details on how we handle your information.
Health information you share with our practice as a patient is protected under HIPAA and handled according to our HIPAA Notice of Privacy Practices. Please avoid sending detailed medical information by text message; we will gather what we need when we speak with you.
Support
Questions about our text messaging program?
Phone: (570) 373-5000 Email: northeasthearingsolutions@gmail.com
Northeast Hearing Solutions, Inc. 963 Chestnut St, Kulpmont, PA 17834
Last updated: July 27, 2026